What is Personal Data?
“Personal data” is information relating to an identified or identifiable natural person.
Details of our Organisation
We are AMV Law, Personal Injury Solicitors, Building 3, North London Business Park, London N11 1GN. Our telephone number is 020 8245 0039 and you can email us at our general email address, firstname.lastname@example.org
The person responsible for privacy and data protection is Angela Smart.
Collection of information
If you are making an enquiry via our website, you have the option on certain pages to submit personal information to us by email and online enquiry forms, including your name, email address and contact telephone number. If you have been referred to us by another party, they may have provided us with details of your name, address, telephone number and email address, as well as information regarding your accident. The information you provide us will be shared with AMV Law employees and passed to the relevant department within AMV Law to the extent necessary to deal with your enquiry. Your information will be kept confidential unless we are required by law or our professional regulatory obligations to disclose it. This information is not retained by us unless we then accept and agree to deal with your claim.
If we then go on to deal with your claim you may provide some information that could be considered to be “sensitive” under the legislation stated above, such as information regarding your ethnic background or state of health. You can be confident that we will only use this type of information for the purposes of dealing with your claim.
Legal grounds for processing information
Your data is processed under one or more of the following legal grounds:-
· With your consent where requested/provided;
· For the performance of a contract with you or to take steps preparatory to such a contract (dealing with your personal injury claim);
· For compliance with a legal obligation, such as the prevention of money laundering;
· For the establishment, exercise or defence of legal claims;
· To prevent fraud;
· In the legitimate interests of our company or yourself. For example, we may use your name, address, telephone number or email address to provide you with information regarding our services or to provide other information which we feel may be of interest to you.
Who we share your information with
We will never sell your details to third parties for marketing purposes. However, we will, of course, need to pass your details to other parties for the purposes of your claim, such as medical agencies and experts, defendant insurers/solicitors and rehabilitation providers. We may also be required to disclose your information to other bodies such as The Solicitors Regulation Authority, external auditors and legal expenses insurers. Such parties are required to keep that information confidential.
AMV Law is not generally required to transfer your personal information to countries where restrictions on the use of personal information are not of the same standard as ours in the UK. If this is the case, we will put measures in place to address the shortfall to ensure your privacy is safeguarded at all times.
Retention of personal data
We do not retain your information unless we then go on to deal with your claim. We are required to retain your data for a period of 6 years following the conclusion of your claim, for the establishment, exercise or defence of legal claims should any arise. Beyond this period, we may retain your information for the legitimate interests of providing you with information regarding our services or to provide other information which we feel may be of interest to you, for the purpose of statutory returns, for the purposes of legal and regulatory compliance and for the purposes of analysis to help us manage our practice.
Controlling your personal information
If you have agreed to us using your personal information, you may change your mind.
You are legally entitled to request details of the personal information which we hold about you. This will be free of charge for the first request. However, a fee may be levied for any further requests. In accordance with the right to data portability, we will provide your information in a format which you can, if you wish, take to another data controller.
You have the right to object to the processing of your information.
You may ask us to correct any information which we hold about you which is inaccurate.
You may also ask us to delete any personal information which we hold about you.
To update or delete your personal data we may ask you to verify your identity and co-operate with us in our efforts.
If you wish to do any of the above at any time, this may be done by writing to us at the above address or by emailing email@example.com. Please mark your correspondence for the attention of Angela Smart.
If you are concerned that we have breached a privacy law or code binding on us, this will be dealt with in accordance with our Complaints Procedure, a copy of which is available on request.
You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data or any request relating to your personal data in an appropriate manner. For information on contacting the ICO please see their website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we hold.